FREQUENTLY ASKED QUESTIONS

 

ORDERING PROCESS
To avoid disappointment place your orders as early as possible. We recommend 6-9 months in advance for wedding cakes, 1 month or more for bespoke cakes and desserts. Fill out our contact form to get the process started. We will get in touch to discuss your event in further detail and confirming all your requirements.

Sweet Elements will confirm in writing all flavour, design and pricing details via email. Upon receiving the order confirmation form, we ask you to carefully read all the information, sign and return it to faye@sweetelements.co.uk.  After you have signed and agreed the order confirmation we cannot be held responsible for any mistakes. 

A 50% non-refundable deposit is required to confirm your order. Please note that your order is not confirmed until the deposit is received. For orders that are made within a month of your event a 100% non-refundable payment is required to confirm the order.

The remaining 50% balance must be paid 6 weeks prior to your event. Sweet Elements will send you the final invoice as a reminder for payment.

DELIVERY / TRANSPORT
We deliver to central London locations prices start from £25.  This service needs to be booked when you are ordering your cake/dessert to confirm availability on the date.  You may collect your cake/dessert from our studio in Fulham or arrange a courier company at your own responsibility. We currently do not offer delivery outside Central London.  

Wedding cakes, stacked cakes and large dessert orders have to be delivered and assembled by Sweet Elements to ensure cakes and dessert tables are assembled properly.  This service costs £40 per/hour which includes travel time and set-up.  A signed contract is required for this service.

If  you are collecting your cake the best way to transport the cake is by placing it directly on the car floor so it won't move around.  We pack our cakes securely,  the cake box tops don't usually fit as the cakes are high so make sure nothing can fall onto the cake during transport.  Sweet Elements London is not responsible for any damage made to your cake once it has left our premises.  

CAKE PORTION SERVING GUIDE
A little cake can go a long way when it comes to serving portions.  There are a couple of ways to cut a cake either in a wedge shape or for more portions cut as a grid.  Please click on the link for cake portion serving guide

CAKE & DESSERT CARE
BUTTERCREAM CAKES - should be refrigerated and taken out of the fridge an hour before service, so that the cake will be the correct temperature and texture for your enjoyment. The taste and textures substantially changes when eating a cake directly from the fridge when it's too cold.

SUGARPASTE CAKES  - keep your cake in a cool place and out of direct sun light.  The cake can be ruined if you place it into the refrigerator as the sugarpaste will begin to sweat and colours can bleed.

DESSERTS - all desserts differ so we will provide dessert care guidelines when you have placed your order. 

CHANGES TO YOUR ORDER
Any changes made to your cake/dessert order less than two weeks before your event will incur a fee.

INSPIRATION
Photos / mood boards are a great way for you to show us your ideas of what you would like for your event.  We will take inspiration from these images, but we will not directly copy any work of other designers. 

ALLERGIES
Unfortunately, we cannot guarantee completely allergy free cakes as all our desserts are baked in the same kitchen.  We do however, bake at separate times, sanitise all appliances and surfaces when baking special allergy free cakes.